How to Fix the Missing FaceTime Video Call Feature on iPhone 4

Some people (including myself) are seeing a "Hold" button instead of the "FaceTime" button when calling people on our new iPhone 4. It turns out this problem comes from a bug where Apple disables FaceTime on the iPhone 4 if you restored from an iPhone 3G.

To get your missing FaceTime button back, there's no need to do a full system restore. You just need to turn it back on. Here's how to fix it.

Step 1: Turn on WiFi

Unfortunately, FaceTime will not work on the AT&T 3G network. You must be accessing WiFi.

Step 2: Turn on FaceTime in Phone Settings

1. Go to the HOME screen

2. Tap SETTINGS

3. Tap PHONE

4. Turn FACETIME to the ON position. If it is already in the on position, just turn it off, then back on again.

Step 3: You're Done!

Go back to your phone and make a call to someone else with an iPhone 4, and you should now have the FaceTime button so you can make a FaceTime call!

Tips

• If you don't know anyone with an iPhone 4 and FaceTime, but you want to try it out, you can call 1-888-FACETIME (1-888-322-3846) and talk to an Apple rep live over Facetime. They're available from 8am to 8pm CDT.